Terms of Service
Version dated 2026-10-31
1.Service provider and general
The computer repair services of FAST-KOMP are provided by Jakub Ślaga, a natural person running an unregistered business activity under Art. 5 of the Polish Entrepreneurs Law of 6 March 2018. The activity is not entered in the CEIDG register and the provider has no company seat.
These terms set out the rules for the services in Kraków and the surrounding area and for using online booking on this website. Contact: ul. Piotra Stachiewicza 45, Kraków, Poland (a contact address and the place of pre-arranged visits, not premises open to customers), tel. +48 882 069 296, email kontakt@fast-komp.pl.
2.Services
Laptop and PC repair, virus removal, data recovery, hardware upgrades, cleaning and thermal service, and custom PC builds. Services are provided by prior appointment only: at your location or after we pick up your device at an agreed time.
3.Electronic services
Through this website we provide free electronic services: the booking form and the customer account. You need a browser with JavaScript and cookies enabled and an email address.
You must not give false or someone elses details, supply unlawful content or disrupt the website. You may delete your account at any time by asking us by phone or email; you may also skip online booking and arrange a visit by phone.
4.Booking
You book through the form on this website by choosing a free slot (Mon–Sat, 9:00–16:30). A booking becomes binding once confirmed by phone or email.
You can change or cancel a booking without giving a reason and at no cost in your customer account or by phone, at the latest 24 hours before the visit. After that, changes are possible only after a phone call and with the providers agreement.
5.Quote and payment
The initial diagnosis and quote are free. Prices on the website ("from…") are indicative; the final cost is given before any repair starts. We carry out work only after you accept the quote.
Payment is due after the service is completed, unless agreed otherwise. The provider is not a VAT payer and does not issue VAT invoices; on request we give a written confirmation of the service and payment.
6.15% discount
A customer with an account gets 15% off the first service. The discount applies once per account, is applied automatically when booking, and cannot be combined with other promotions. Cancelling a booking does not forfeit the discount.
7.Warranty
We give a 90-day warranty on the completed service and replaced parts. It does not cover mechanical damage, liquid damage, misuse or third-party interference. The warranty does not exclude or limit your rights under the Polish Civil Code.
8.Data on devices
We recommend backing up your data before repair – this is your responsibility. We repair with due care and never browse or copy your files. To the extent permitted by law, we are not liable for data loss caused by a fault that existed before the repair.
9.Complaints
Report complaints by phone or email, giving the booking number and a description of the problem. We respond within 14 days of receiving them.
10.Customer account
Creating an account is optional. The details you give must be true; one phone number can be linked to one account. Abuse (spam, automated submissions) is prohibited and may lead to the account or bookings being blocked.
11.Personal data
How we process personal data is described in the Privacy Policy.
12.Final provisions
Service contracts are concluded under the Polish Civil Code and Polish law. The parties will try to settle any dispute amicably, failing which the competent common court decides. Changes to these terms do not affect bookings already confirmed. These terms apply from the date shown on this page.
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